Electricity, Gas, Telephone and Sky
We have formed an alliance with a specialist utility connection service provider. They can assist you in connecting and disconnecting your phone, gas and electricity at absolutely no charge. As this is their business they will ensure everything runs smoothly and your utilities are in place in the quickest possible time. The application form allows you to select this option. Existing tenants that are moving from a Rented managed property can also use this service. Please speak to your Property Manager when you give notice on your current lease
Paying your Rent
It’s really important you pay your rent in advance at all times. If at any time, you are unable to make a rental payment, please contact your property manager. If you do not pay your rent on time and neglect to contact our office you will be issued a Breach Notice. If you still don’t pay your rent, the end result could be eviction.
Our office does not receipt rent in cash or card form. All rent payments must be made via Automatic Payment using the property address, your surname and mobile phone number as reference points. Please advise your property manager the name of your bank from which Automatic Payments will be deducted and complete an Authority for Automatic Payments form.
Property Condition Report
This report is very important to you as it outlines the condition of the property at the commencement of your tenancy, and is used at the end of your tenancy to assess whether you are leaving the property in the same condition as when you moved in.
You are provided a copy of the Property Condition Report at the start of the tenancy – which you sign and date. You then have 3 business days to return this with any changes you feel are appropriate.
Bond
Your rental bond is equivalent to 4 weeks’ rent. It must be paid to us before we will release the keys to the property to you.
Inspections during your tenancy
We will inspect your property approximately 4 times per year. We will contact you in advance to arrange a convenient time and will always ensure that we give you plenty of notice.
We will always leave you a business card to ensure you know we have attended. We do take pictures and sometimes videos of the property for the owner.
Organising Repairs
All repairs must be requested in writing unless it is an emergency repair. You can get one of our Maintenance Request forms from the Tenant section of the website. At the start of the tenancy you will be provided with a couple of Maintenance Request forms.
Keys
We hold spare keys in the office for your property. In the event, you want to change your locks for any reason you must seek permission in writing before you get the locks changed and provide us with a full set of keys. It is expected at the end of the tenancy that all keys are returned.
Smoke Alarms
During the tenancy, it is the Tenant’s responsibility to ensure all smoke alarms are working, including replacing batteries when required.
If any issues are encountered with smoke alarms these must be raised with your Property Manager immediately. Please see more detail on the process to follow on the smoke alarm page.
Insurance
The owner’s insurance on the property does not cover your contents for loss or damage. If you are wanting your belongings covered then be sure to organise your own insurance cover.
Sub-leasing/Change of tenants
You are not allowed to sublet your property to others. If there is a change of tenants at the property then a Tenancy Application form must first be lodged and approved by your property manager. A lease amendment will be made.
Transferring of bond monies must be done between entering and exiting tenants – a Change of Shared Bond form will need to be filled out, signed and lodged with The Department of Building and Housing. Make an appointment with your property manager to arrange a time to do this.
Termination of a Tenancy Agreement
There is a Vacate form under the Tenants section of the website. Please download, fill out, sign and send to your property manager.
Your tenancy agreement is a legal contract providing protection for both you and the property owner. You can only terminate this agreement in one of the following ways:
If you intend to vacate at the end of your fixed term tenancy, you are required to give us notice in writing.
If the tenancy is a periodic tenancy then you need to provide 21 days’ written notice.
Please scan and e-mail the Vacate notice through to your Property Manager. Be sure to call and ensure they have received it! The earlier we receive notice of your intentions the quicker we can get the property re-tenanted.
