Terms of Use

Last updated: 29/10/2025

1. Agreement

These Terms of Use govern your access to and use of the website and services provided by Rented Property Solutions Ltd. ("we", "us", or "our"). By using our website, you ("you", "your") - whether as a landlord, tenant, or other customer - agree to be bound by these terms.

We reserve the right to update or modify these Terms at any time. Where possible, we will notify you of changes via your registered email address or by posting a notice on the website. If you do not agree to the revised Terms, you may cancel your subscription at any time.

Our software is designed to comply with tenancy laws in New Zealand for legislative components. Most general functionality is applicable in other countries, but legal compliance outside these jurisdictions is not guaranteed.

2. Use of the software

  • Upon initial registration, you will receive a no-obligation, time-limited trial of our services.
  • To continue using the services beyond the trial, you must pre-pay for the upcoming billing period. Pricing is based on the number of properties managed and your primary country of residence or operation.
  • Refunds are not provided unless agreed in advance.
  • If you choose not to continue, you are responsible for deleting or anonymizing all personal data, files, property details, and transactional records.
  • You must not use the service for any illegal or unlawful activities.
  • We reserve the right to suspend or terminate your access—temporarily or permanently - with notice, if you engage in unlawful conduct, abuse our staff, or act inappropriately toward other users.

3. Providing Accurate Data

  • You are responsible for providing accurate and complete information when using our services.
  • When using the tax return functionality, you must enter all relevant transaction details.
  • We accept no liability for the accuracy or eligibility of income or expense claims made using our software.

4. Website support

  • Support is provided exclusively online. We do not offer phone support.
  • While we aim for continuous availability, service interruptions may occur due to factors such as server maintenance, network issues, or third-party outages.
  • If an issue is within our control, we will make reasonable efforts to resolve it promptly.
  • Support requests that fall outside the scope of standard functionality may incur additional charges, which will be communicated to you in advance.

5. Subscription and Payment

  • Our service operates on a pre-paid subscription model to streamline operations.
  • Payments can be made with direct bank transfer to minimize transaction fees.
  • Subscription fees are non-refundable, unless otherwise specified.
  • Failure to pay invoices may result in suspension of access and deletion of your data.

6. Cancellation of Service

  • You may cancel your subscription before the next billing cycle begins. Refunds are not available for the current billing period.
  • Upon cancellation or non-payment, your account will be automatically suspended.
  • You are responsible for backing up your data and deleting your files from the website before discontinuing use.
  • We reserve the right to permanently delete your data following cancellation or non-payment. Deleted data cannot be recovered.

7. Limited Warranties and Liability

  • We strive to provide reliable and functional services but do not guarantee uninterrupted or error-free operation. Temporary unavailability may occur due to maintenance or external factors. We are not liable for any loss or damage resulting from service interruptions.
  • We are not responsible for data loss, corruption, or interception of files or information transmitted to or stored on our website.
  • We disclaim all liability - whether in contract, tort, statute, or otherwise - for any loss or damage arising from your use of our website or services.
  • While we aim for accuracy, we do not warrant the completeness or reliability of any content on the website. You are responsible for ensuring your use of the service complies with local laws. We are not liable for any loss resulting from reliance on our content, including advice, articles, blog posts, or guidelines.
  • All implied warranties and guarantees not expressly stated in these Terms are excluded to the fullest extent permitted by law.
  • If any guarantee or condition is implied under the New Zealand Fair Trading Act or other applicable legislation and cannot be excluded, our liability is limited to:
    • Re-supplying the services, or
    • Paying the cost of having the services re-supplied.
  • To the maximum extent permitted by law, our total aggregate liability to you and any associated users (e.g., team members or tenants) for all claims under these Terms is limited to the total subscription fees paid by you in the 12 months preceding the first claim.